Terms of Service


GENERAL

These Terms and Conditions ("Agreement") governs the use of the services ("Service" or "Services") that are made available by HOSTGW SRL ("HOSTGW SRL", "HOSTGW", "GWHOST", "we", "our" or "us"). These Terms and Conditions represent the whole agreement and understanding between HOSTGW SRL and the individual or entity who subscribes to our service ("Member", "Members" or "you").

By submitting your application and by your use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement. HOSTGW may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that HOSTGW believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.

Changes to the Terms and Conditions

We reserve the right to amend the Terms and Conditions (as defined below) at any time. All amendments to the Terms and Conditions will be posted on the Website. If you do not like the changes we make, you can terminate your service. Continued use of the Website will, however, be deemed to constitute acceptance of the new Terms and Conditions. No other terms or changes to the Terms and Conditions will be binding unless agreed in writing signed by us.


COMPANY

HOSTGW SRL is registered in Romania, J23/4552/2016, Fiscal Code: 36734920.

Address: Str 23 August, nr 75, Pav. Adm. Etaj 1,Biroul nr 5, 070000, Buftea, ROMANIA

Phone: +40770946498


SERVICES OFFERED

- Virtual Private Servers (VPS)

- Dedicated Servers

- Management services

HOSTGW offers Members website hosting and email hosting services for the duration of the service term purchased from us. Services are provided on the basis of facility and equipment availability. HOSTGW reserves the right not to provide one or more Services where necessary facilities or equipment are not available, or for any other reason.

Access to the web and email servers is terminated upon expiry of the Service. Details regarding your account can be found on the profile page after you register.


REGISTRATION FOR AN ACCOUNT

If you would like to place an Order through the Website, you will need to register for an account on the Website which you will be able to access through the member area part of the Website, and by which you will be able to change the details that we hold about you and administrate the Services that we provide to you. You may browse the Website without registering for an Account, but, to submit an Order, you must register for an Account.

If you already have an Account, you can login to your Account to submit an Order.

If you do not have an Account, to submit an Order you will need to register for an Account.

To register, you need to supply us with your name, address, email address, a password and possibly some other personal information. See our Privacy and Cookies Policy for more details about this. You can provide us with that information by filling in the necessary information on the Website manually where indicated and then following the instructions on the Website.

Once you register for an Account, you will be asked to input an Email and Domain name for your account. You will receive the Password through Email. The Email and Password are the means through which you access your web hosting services. You may change this password by accessing your Account and following the instructions. You must keep the password confidential and immediately notify us if there is any unauthorised use of your email address or your account or any breach of security otherwise known to you. You acknowledge that any person to whom your username or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) your Account.

You must be registered for an Account with a valid email address that you access regularly, so that, amongst other things, we can send administration and information emails to you. Any Account registered with another person's email address or with a temporary email address may be closed by us without notice. We may also require you to validate your Account at registration or if we believe that you have been using an invalid email address. We reserve the right to reject any registration for an Account and to refuse use of or access to the Website to anyone for any reason, in our absolute discretion.

SUPPORT SERVICES

We shall use our reasonable endeavours to correct any errors or omissions in the Services as soon as practicable on a 24/7 basis all year round after receiving full and clear information on them. However, since we do not guarantee that the Services will be free from faults, we shall provide email support accessed by means of a ticketing system for you to use for us to deal with any faults and also for answering queries ("Support Services"). We shall use our reasonable endeavours to respond to a request for Support Services within a reasonable time, but we cannot guarantee any particular result or outcome nor within any particular time. In particular, without limitation, we may need to obtain support in turn from a third party that assists us with the provision of the Support Services.


Delivery Policy

The services are delivered after payment is confirmed. However, due to the risks presented by customers using stolen credit cards, we may require additonal information from your side before the service is delivered.

Login details are sent to the email address used to register on our website.

Virtual private servers are delivered within less than 2 hours.

Dedicated servers delivery may take up to 48 hours, depending on availability.


PAYMENT METHODS

HOSTGW is currently accepting the following payment methods:

Credit Card, Paypal, Bank Transfer and Virtual Crypto Currency (ex.Bitcoin etc) trough Coinify.com


EMAIL

HOSTGW 's email service provides customers with the capability to send and receive email via the Internet. HOSTGW retains the right, at our sole discretion, to restrict the volume of messages transmitted or received by you in order to maintain the quality of our email services to other Members and to protect our computer systems.

As an owner and operator of the equipment and other resources utilized to provide services, HOSTGW has the legal right to block electronic communications from other entities on the Internet.


USAGE POLICIES AND DEFINITIONS

a. "Unlimited" Usage Policies and Definitions

What "Unlimited" means

HOSTGW does not set an arbitrary limit on the amount of resources an account can use. Subject to this Agreement, HOSTGW will make every commercially reasonable effort to provide Members with the necessary storage, bandwidth, and other server resources to power their websites, provided that the Member's use of the service complies with the terms specified in this Agreement.

What "Unlimited" DOES NOT mean

HOSTGW 's offering of "unlimited" services does not allow the actions of individual members to negatively or adversely affect the service experience of other Members.

b. Resource Usage

Daemons/Servers/Shell

Under no circumstances are you allowed to run any daemons, servers or compile anything under your account without direct permission from HOSTGW management. Shell access is meant to be used solely with basic file system usage.

System Resources

You're not allowed to use an excessive amount of system resources for an extended period of time. If your account is found to be utilizing a large amount of resources we will contact you and give you further information. Under extreme cases suspension may be necessary until the issue can be resolved.

Cron Usage

You may not have cron jobs in intervals lower than 1 minutes a part.

Account Limitations

You may use your account for personal use but not as a backup facility for automated backups or things of that nature. If you're unsure if your intended use violates this TOS please contact us so we can clarify it for you.

Outgoing e-mails for Dedicated servers and VPS are limited to 500 per day.


SERVICE FEES / PAYMENTS / INVOICES / PROVISION OF THE SERVICES

All HOSTGW fees and charges are quoted and billed in EURO unless otherwise noted.

You are able to pay the Fees by Credit Card, PayPal, BitCoin, Wire Transfer; you may need to have an account with the respective payment processor in order to submit an Order and you must agree to their terms and conditions in order to have such an account. We shall not be bound to supply any services to you until we have received the necessary cleared funds in full.

HOSTGW may take any reasonable action to validate your credit card and registration information and collect all payments due. You agree to pay all attorney and collection fees arising from any efforts to collect any past due amounts from you, to the extent allowed by law.

Services provided to Members who have listed a foreign address are subject to applicable taxes in their respective country.

Service fees are due at the time of order or on the day of renewal. All fees must be paid in full.

Invoices for all HOSTGW services can be found by logging into the user account and also will be able to download it. After you have paid the Order, we will activate the Services that are the subject of your Order. We inform you of such activation through the e-mail you provided. Billing inquiries and disputes should be brought to HOSTGW's attention within 14 days of the invoice date trough email at billing@gwhost.com .If any chargeback or charge dispute notices are received for your account, services provided to you may be immediately suspended pending investigation.

Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All hosting services will renew at the regular renewal rate.

In the absence of a cancellation request from you, your hosting service will be renewed for a successive term, at the regular renewal rate, upon expiry.

Any applications or requests for services will be declined if HOSTGW cannot be successfully processed within 72 hours of the order.

HOSTGW reserves the right to modify service fees and rates, effective upon posting on the HOSTGW website or on this Agreement.


TERMINATION / PLAN CHANGE / REFUND POLICY

HOSTGW may terminate your Service under the following circumstances (non-exclusive list):

  • Non-payment of fees
  • You are in breach of any term or condition of this Agreement
  • Your use of the Service disrupts HOSTGW business operations or affects any other party
  • All Member data is removed from HOSTGW servers for such terminations. You may request account termination or hosting plan changes at any time by contacting our Customer Service team either through e-mail or service ticket. Our contact information can be found on the Contacts page of our website. When submitting your cancellation request, you must provide the correct account username and e-mail for verification. Incomplete cancellation requests will be deemed invalid and will not be processed.

    The right to refund is no longer effective once the services have been provided in full, in case of licenses, internet or dedicated servers.

    Cancellation within 3 days: You may cancel and request a refund of your first service without any questions asked. You are eligible for refund within 3 days since the invoice has been paid. In order to request the refund you would have to contact us to the following email address: billing@gwhost.com. Refunds are available only for the first service bought. Any additional service is not eligible for refunds.

    You are eligible for a refund on hosting services that are billed yearly under the following circumstances:

    If you cancel your account within 3 days of sign-up, you will, upon request, receive a full refund on the service fees paid. We will reimburse any amount collected from you no later than 14 days since the date when you have requested the refund. The refund will be issued through the same payment method used when you paid the invoice. If the payment method does not support refunds, the refund will be issued only as account credit.

    MEMBER RESPONSIBILITY

    When you apply to use HOSTGW services, you will be asked to input an Email and domain name. You will receive the Password through Email. The Email and Password are the means through which you access your web hosting services. You acknowledge and agree that it is your responsibility to safeguard the Email and Password you select from any unauthorized use. IN NO EVENT WILL HOSTGW SRL BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR EMAIL OR PASSWORD.

    Members are responsible for maintaining accurate account information at all times. This information can be updated when logged into the account.


    Uptime

    HOSTGW guarantees an uptime of 99,98%. If our services do not meet the 99,98% uptime level you will be compensated with a 50% discount on your next invoice. In order to receive the discount, you would need to write an email and request it to billing@gwhost.com


    PROHIBITED CONDUCT

    HOSTGW does not allow the use of unsolicited commercial email ("Spam") to promote products or services. Any Member engaging in the sending of Spam through our network or promoting information on websites hosted by us will be considered in breach of this Agreement and will be suspended from the Service immediately.

    Your use of the Service must be in compliance with and the laws of your country at all times.

    You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, or consuming excessive amounts of memory, CPU or bandwidth capacity.

    The following is a non-exclusive list of content and behavior prohibited by the Service:


    NOTICES

    You agree that, unless other instructions are posted on HOSTGW's website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or ticket system to each of the parties in accordance with the most current contact information you have provided to us, and the contact information for HOSTGW SRL posted on HOSTGW website. All notices shall be effective upon receipt.


    PRIVACY

    The HOSTGW Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of our members personal information. The HOSTGW Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy on HOSTGW website.

    Email newsletters will only be sent directly by HOSTGW. Member information will not be disclosed or sold to any third parties. You may also be contacted by HOSTGW 's designated customer review software provider for customer experience and service feedback.

    The entire privacy policy can be read at: https://www.gwhost.com/privacy.php


    RESERVATION OF RIGHTS

    HOSTGW reserves the right and sole discretion to:


    LIMITATION OF LIABILITY

    The Service is provided on an "as is" and "as available" basis and the use of the Service is at your own risk. HOSTGW makes no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. HOSTGW is not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by HOSTGW.

    In no event will HOSTGW be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.

    HOSTGW, its officers, directors, owners, agents and employees shall in no way be liable to you or anyone else for any loss or injury resulting from the use of the Service or of your website. In no event shall HOSTGW be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.


    INDEMNIFICATION

    You agree to indemnify and hold HOSTGW harmless from and against, and to reimburse HOSTGW with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) of every nature whatsoever incurred by HOSTGW by reason of or arising out of or in connection with:


    FORCE MAJEURE

    HOSTGW will not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of nature, declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, the inability to obtain equipment, supplies or other facilities that are not caused by a failure to pay, labor disputes, or other similar events beyond our control that may prevent or delay service provisioning.


    UNENFORCEABLE PROVISIONS

    If any part of this Agreement is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of this Agreement in any way.


    GOVERNING LAW

    The agreement is governed by the Romanian law. Any disputes between HOSTGW and the Client will be settled amicably, failure which the disputes are referred for settlement to the Romanian courts.


    AGE OF MAJORITY

    HOSTGW does not accept agreements and payments from persons under the legal age of 18 years. By submitting your account application, you confirm that you are over 18 years of age or your parent or legal guardian has agreed to accept this Agreement on your behalf.


    20. ACCEPTABLE USE POLICY

    HOSTGW 's Acceptable Use Policy ("AUP"), which is incorporated herein by reference, is applicable to all Services. You should use all Services for lawful purposes only. You agree to maintain Your website in full compliance with the terms and conditions set forth in the AUP. By using any Services, You agree:

    Such actions include, but are not limited to, actions resulting in blacklisting any of Our IPs by the any online spam database, actions resulting in DDoS attacks for any servers, etc. HOSTGW reserves the right to refuse service to anyone upon Our discretion. Any material that in HOSTGW judgment, is either obscene or threatening is strictly prohibited and will be removed from HOSTGW servers immediately with or without prior notice and may lead to possible warning, suspension or immediate account termination with no refund. You agree that We have the sole right to decide what constitutes a violation of the acceptable policy use described above as well as what is the appropriate severity of any corrective action to be applied. In the event that a violation of Our AUP is found, HOSTGW will take corrective action upon our own discretion and will notify You. HOSTGW decision in such case is binding and final, and cannot be a subject of a further change. HOSTGW cannot and shall not be liable for any loss or damage arising from Our measures against actions causing harm to HOSTGW or any other third party. We have the right to terminate each and any hosting account that has been suspended for any reason for more than 14 calendar days after the suspension date, unless You has taken corrective measures to remove the initial suspension threat or violation. Any backup copies of the hosting account will be permanently deleted upon termination and no refund will be due. HOSTGW will not be liable for any loss or damages in such cases.


    WAIVER

    No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.


    ENTIRE AGREEMENT

    This Agreement, as may be updated from time to time and posted on HOSTGW Website, represents the complete agreement and understanding between us with respect to the Service and supersedes any other written or oral agreement.