Our dedicated servers and network infrastructure are located in NXDATA-1, the first neutral colocation data center in Romania. Designed to manage very high loads, NXDATA-1 is located on the Pipera industrial platform, the most importart bussiness center in Bucharest and in Romania. Built on TIER III standards, NXDATA-1 is currently hosting over 100 Telecom operator and is present in the RONIX, INTERLAN and BALCAN-X internet exchanges, allowing us to offer network redundancy and direct access to multiple Tier 1 networks. NXDATA-1 is connected to the national power grid through 2 MV/LV 2000 kVA transformers and has a backup power capacity of 2 x 1500 kVA + 2 x 590 kVA powered by Diesel generators which offer a 12 hour autonomy without refueling, plus a UPS battery system that provides an autonomy of minimum 15 minutes at full load.
Before making a decision on which hardware should we build our VPS nodes and dedicated servers, we need to take into consideration multiple factors such as reliability, stability, costs, performance, remote management, scalability and last but not least compatibility with various operating systems and web hosting software. We always buy servers and hardware parts from manufacturers that have a well established production process governed by QA guidelines, which in turn ensure our servers are reliable and can run without interruption or downtime for many years. In order to provide the best prices to our customers, we also take into consideration hardware costs when building a server, always getting the best performance possible at an affordable cost. The ability to manage the server remotely is also taken into consideration, as we monitor our servers 24/7 and react instantly to any degradation of performance or downtime. Scalability and compatibility with various OS and web hosting software is always one of the key point on which we choose our hardware, as we always make sure to provide the best web hosting experience possible.
Our entire network infrastructure and all our dedicated servers are protected by an in-house custom built DDoS Protection Solution. Our DDoS Protection is built from a mix of hardware scrubbers, software solutions and a NOC team that monitors our network 24/7 for any disruption or downtime that may appear. Currently, we have the ability to mitigate DDoS attacks up to 500 Gbps, which include but are not limited to volume based, protocol and application layer attacks. We know that downtime means loss of productivity and revenue, and we offer in our SLA an uptime guarantee of 99.98%, that includes both network and hardware guarantee.
When facing an issue with your web hosting package, there is nothing more important than a rapid solution deployed by a competent team of IT professionals. Our technical support team is based locally in Bucharest, offering both on site but also online support to any hardware or network problem that can occur. We offer a 24/7 customer support service that can be contacted via live chat, email, ticket support or phone, with an average response time of 20 minutes.